LIVECHAT ContactCenter
Description: Commercial, $33. Livechat ContactCenter 5.0 is a program for customer support online. It enables real time chat with website visitors or other operators. Visitor can choose when to ask for assistance simply by clicking the invitation button located on your website to open chat window. It doesn’t require any install on customer’s side. This kind of internet communication channel is much more interactive and efficient than email and costs your customers nothing. ContactCenter contains a conjugated feature - Business Instant Messenger mode, called Livechat Communicator. It is a corporate internal communication channel, formed in shape of popular buddy list, but that's where the similarity to popular free Instant messengers ends. Business communicator is a secure channel, all data is encrypted with 128 key bit. All contacts and chats are collected and stored in a centralized knowledgebase, so you can control the network and data flow. Internal communication costs decrease, because your employees do not have to use phone to communicate with ach other. You can also establish a conference between few employees. It is all in real- time, so there are no delays in exchanging data. ContactCenter is a solution for companies willing to improve online services, customer support and increase sales. Program OS Support: WinXP, Windows2000. Program System Requirements: 128MB RAM, 20MB hard disc space.
Version: 5.0.19 Filesize: 6.57 MB
Added on: 26-Aug-2006 Downloads: 31
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Request Tracker
Description: Shareware, $149. Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments. Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided. Program OS Support: Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003. Program System Requirements: Windows 95 or higher, 10 Mb disk space.
Version: 3.1 Filesize: 4.70 MB
Added on: 22-Sep-2006 Downloads: 17
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PMP
Description: Shareware, $48.00. PMP is a performance monitor for remote/multiple Windows servers. You can monitor the real time CPU, memory and disk usage status from the several networked servers and can be notified for the specific server status. In addition to the basic alarming methods, PMP provides email notification, automatic/manual remote command execution. PMP also provides HTML reporting and you can share it with other staff. Version 7.3.1 improves alert sound setting, built-in helper window, misc. user interfaces. Program OS Support: Win95, Win98, WinME, WinNT 4.x, Windows2000, WinXP.
Version: 7.3.1 Filesize: 866.62 Kb
Added on: 19-Feb-2007 Downloads: 5
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SMP Professional edition
Description: Shareware, $337.50. Real-time and interactive PC inventory management software. You can examine your hundreds or thousands of client PCs' hardware and software automatically, track hardware/software modifications and upgrade requirements, detect pirated software, remotely control client computers, and manage all PC inventory issues. In this version, Windows Update & Hotfix identification, Software Search added and Integrated HTML/XML report, generic search are improved. Program OS Support: Win95, Win98, WinME, WinNT 4.x, Windows2000, WinXP, Windows2003.
Version: 11.9.1 Filesize: 1.61 MB
Added on: 19-Feb-2007 Downloads: 7
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IPI.HELPDESK
Description: Demo, $99.95. Do you have a web site and customers? Great! IPI.HELPDESK will help you to communicate efficiently with your customers through your web site. 7 reasons for choosing IPI.HELPDESK: 1. Price: $99.95 This is the full product price, not per user. 2. An intuitive interface for regular users. The easy-to-use and well-defined interface helps users of all levels work more effectively. 3. Suitable for any task. You are not restricted by the scope of your industry nor by the subject matter of the tasks – if there are people using your services, IPI.HELPDESK will improve communication with them. 4. Unlimited number of external users. In addition, each user is provided with a unique login, a personal office and personalized e-mail notifications. 5. Advanced alert and control features. Users and managers are notified about decisions via e-mail, while detailed and comprehensible reports facilitate follow-up. 6. Multilingual interface on top of the single core. Visitors to the multilingual site can interact with IPI.HELPDESK in the language of their choice. A single system is enough – there is no need to buy or configure additional copies. 7. Easy-to-configure design. The system will look just like the other pages of your site – users will not notice the switch to IPI.HELPDESK at all. So you offer your products and services to customers and partners, you have a web site where these products and services are described, and the customers have got some questions before or after the purchase. IPI.HELPDESK improves the process of communication with customers, which maximizes the percentage of leads who become your buyers, boosts customer loyalty, and increases the number of repeat sales and sales on recommendation. And you wouldn’t lose customer requests anymore. Program OS Support: WinNT 4.x, WinXP, Windows2000, Windows2003, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate, Windows Vista Home Basic x64, Windows Vista Home Premium x64, Windows Vista Business x64, Windows Vista Enterprise x64, Windows Vista Ultimate x64, Unix, Linux, Linux Console, Linux Gnome, Linux GPL. Program System Requirements: Apache or IIS web-hosting or server, PHP, MySQL.
Version: demo-6.05 Filesize: 1.56 MB
Added on: 25-Mar-2007 Downloads: 9
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